OPERATIONS / STORE OPERATIONSTEAM HANDBOOK · V1.0
01 · Order handling02 · Store operations03 · Roles & reporting04 · Forms & templates05 · Staff policies

SECTION 02

Every day.
The Fabrosanz standard.

Opening, customer care, stock and closing.
Clear responsibilities for everyone on the shop floor.

STORE OPERATIONS
Staff procedureUpdated 27 September 2026
Dailypresentation, follow-ups & closing
14 daysstandard collection window
Monthlyfull physical stocktake

Store operations · current practice

The Shop Assistant owns daily store operations. The Stylist provides support when needed; joint references below describe who may carry out a step when covering the store.

The store and production share premises but retain separate responsibilities. This handbook provides instructions; it does not record transactions or send reminders. Use Shopify order notes, the existing stock and cash records, and team handovers.

The voucher expiry policy is recorded as current practice with legal review pending. Detailed alteration templates and the collection follow-up tracker will be developed separately.

HOUSE OF FABROSANZ TEAM HANDBOOK / 02