01 · Order handling02 · Store operations03 · Roles & reporting04 · Forms & templates05 · Staff policies
SECTION 01
Every order.
Handled with care.
From the first enquiry to the final handover.
Find your step, check your responsibility, follow the process.
ORDER HANDLING
Staff procedureUpdated 27 September 2026
Staff procedureUpdated 27 September 2026
5–7working days · standard delivery
5–10working days · custom orders
50%minimum approved custom deposit
No matching steps. Try “payment”, “sample” or “collection”.
About this handbook
This first section captures the agreed order-handling process. References to Excel, Shopify, staff books and forms describe work in those systems; this handbook does not store customer orders or completed checks. Fabrostyling costing orders and the future assistant job description are outside this section.
Review before staff rollout: confirm the Shopify method for recording partial payments; agree a consistent working-day counting convention; confirm the custom-order turnaround start point and whether fittings and courier time are included.
HOUSE OF FABROSANZ TEAM HANDBOOK / 01